Terms & Conditions

Hire our Handbag - Terms and Conditions 

Welcome to Hire our Handbag! 

In these terms, we also refer to Hire our Handbag Pty Ltd ACN 666 470 855 as “our”, “we”, or “us”. 

What are these terms about?

These terms apply when you use this website, being https://www.hireourhandbag.com.au (Website), and when you hire our bags or other products through the Website (Products). By clicking "I accept the terms of service "

I’ve returned to your Website, do I need read these terms again?

Once you place an Order, the terms accepted by clicking "I accept the terms of service." at the point of sale and will apply to your hiring of those Products. Please note that we may change any part of these terms at any time by updating this page of this Website, so you may find that different terms apply next time you use this Website or hire Products.  

  • SUBMITTING AN ORDER 
  1. By submitting an order for the hire of a Product using the Website (Order) you represent and warrant that:
  1. you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
  1. you are authorised to use the debit or credit card you provide with your Order. 
  1. Submitting an Order constitutes your intention and offer to enter into these terms where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.

     5. You warrant that any information you give to us in the course of registering        your Account is accurate, honest, correct and up-to-date.

  • HIRE PERIOD
  1. We will provide to you, and you accept from us, the hire of the Products subject to these terms, for the hire period selected by you and confirmed in your Order confirmation email.
  2. All our Products are subject to a minimum Hire Period of 3 days and a maximum Hire Period of 7 days (unless otherwise agreed via email). 
  1. The Hire Period you select when submitting your Order is ‘inclusive’, meaning the day you receive the Product and the day you return the Product are included in calculating the total Hire Period. 
  • RISK IN PRODUCTS
  1. The Products are and will at all times be and remain our property. You will not have or accrue any right, title or interest in the Products under these terms.
  2. Risk in the Products will pass to you on delivery and will remain with you until you have lodged the Product for return in person at an Australia Post post Office. 
  • PAYMENT
  1. All prices on our Website are:
    1. per unit - 3 day hire or 7 day hire
    2. in Australian Dollars; and
    3. (Payment obligations) You must pay for all Products at the time of placing an Order.
  • DELIVERY of products - IDENTIFICATION
  1. At the time of placing an Order you will be required to provide a copy of your Australian driver’s licence or other acceptable photo identification (ID) which confirms your address.
  2. You acknowledge and agree that we will only ship your Order to the address stated on your ID
  3. If you do not provide a copy of your ID at the time of placing your Order, we will contact you after you have placed your Order requesting a copy of your ID. 
  4. You acknowledge and agree that we will not ship your Order until you provide us with a copy of your ID and we are satisfied with the address provided.  
  5. If you fail to provide us with a copy of your ID , we reserve the right to cancel your Order.

DELIVERY TERMS

1. (Delivery Confirmation) Delivery of the Product to you will be confirmed at the time Australia Post identifies the Product as being delivered.

2. (Delivery Costs) Delivery costs will be added to the cart upon checkout. Our flat rate shipping cost for express shipping is $20 for sending and receiving your hired handbag. 

(Delivery Issues)

1. Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to assist. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any guarantee that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

2. If you do not receive the Product by the first day of your Hire Period due to postal delays or reasons beyond our control, you acknowledge and agree that you are still required to return the Product to us on the Return Date so as not to affect the next booking. If you fail to return the Product on the Return Date, we may charge you a Late Fee

(Accepting delivery)

1. Orders are sent with signature on arrival, if you are at the delivery address to sign for your package, your order is taken to an Australia Post office

USE AND CARE OF PRODUCTS

You must not:

  1. Pass possession in the Product on to any other person;
  2. Make any alterations to the Product, including any unauthorised repair;
  3. Affix any accessory on the Product; or
  4. Sub-hire the Product. 
  5. You acknowledge that you will be liable to us in accordance with these terms for any damage to the Product caused during the Hire Period, including, any scratches, stains, marks, rips or discoloration (Damage). 
  6. You acknowledge and agree that if you are carrying any item that may dirty the inside of the Product, including makeup or food, you are required to put the item(s) in the plastic bag provided before placing inside the hired bag.
  7. You agree that under no circumstances will you attempt to clean the Product yourself with any chemicals, or have the Product cleaned by anyone else.
  8. If you wish to take a Product overseas you must notify us before doing so and we recommend you take out the relevant travel insurance to cover the Product if it is lost, damaged or stolen while overseas. 
  • RETURNING PRODUCTS
  • You must return the Product to us by lodging the return in person at an Australia Post post office on or before the hire return date specified at checkout or in your Order confirmation (Return Date). You must not under any circumstances return a Product using an Australia Post postbox (Postbox).
  • All Products will be delivered to you in a box to protect the shape of the Product, along with a dust bag and a return pre-paid post satchel (Return Satchel).
  • You acknowledge and agree that you must return the product to us using the Return Satchel provided; and
  • Return the Product to us in the box the Product was delivered in with the dust bag.
  • If you do not return the dust bag, we will charge you a replacement fee of $100.  
  • You must obtain and provide to us upon request a copy of the lodgement receipt received from Australia Post when returning your Product.
  • You acknowledge and agree that if you return a Product using a Postbox and the Product is lost in transit you must pay to us an amount equal to the reasonable cost of replacing the item, as notified by us to you.
  • EXTENDING THE HIRE PERIOD
  • If you want to extend your Hire Period, you may request to do so by contacting us at info@hireourhandbag.com.au    All Extensions are subject to availability of the product

CANCELLATION BY US

We reserve the right to cancel your order for any reason and will notify you of this as soon as possible if we do. Where payment has already been debited, we will refund you the full amount paid back to your original method of payment. 

Reasons we may cancel your Order include:

  1. the Product is Damaged, lost or stolen by a customer that rented the Product prior to you;
  2. it is deemed not possible to deliver the item to you in time for your Hire Period, due to previous late return by another customer; or
  3. Your Identification and address cannot be verified
  4.  CANCELLATION BY YOU - You may cancel your order up until the time that we ship the Product to you. Once we ship the product, your order is binding and cannot be cancelled by you.
  5. We will refund your order if the order is cancelled within 48 hours of your booking, if it is less than 48 hours before your booking then a 20% charge form the order will be deducted from the refund

Refunds

We do not offer change of mind refunds.

  • We will only provide a full refund of the price paid for a Product if we determine that:
    1. We cancelled your Order
    2. A product you ordered was not received by you solely due to failure by us;
    3. A product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
    4. A product is deemed faulty in our sole discretion.
    5. For the avoidance of doubt, if you are not home to receive your Order and the Order gets redirected to a collection point and you fail to collect your Order by the start of your hire period, you will not be entitled to a refund or partial refund.  
  • DAMAGE OR LOSS

You will be fully liable to us for any loss or damage caused to the product during the hire period. 

  • DAMAGE UPON RECIEPT
    1. If you receive your product and you believe it is damaged, you must contact us the same day you received the product. To report the issue with us. You must provide us with a full description of the Damage including images.
    2. If you fail to notify us within the same day timeframe and there was no known Damage prior to us delivering the Product we may, in our absolute discretion, hold you liable for the Damage to the Product.
  • REPLACEMENT
  • If the Product is lost, stolen or damaged beyond repair during the Hire Period, or otherwise not returned to us at the end of the Hire Period, you must (chosen by us, in our discretion):
  • Replace the Product with exactly or substantially the same item; or
  • Pay to us an amount equal to the reasonable cost of replacing the Product with exactly the same or substantially the same product, as notified by us to you.
  • We also reserve the right to charge you for any reasonable expenses incurred by us as well as charge you a fee as a result of a Product being lost, damaged or stolen during the Hire Period, including for example, the cost of replacing a product